Showing Appreciation Is Important
The following service tip on appreciation is provided by Robinson & Associates, Inc., a guest service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com.
Casino Service Tip:
“One of the most important elements of guest service is showing appreciation for the guest. After all, they have a choice. They can decide to spend their entertainment dollars at your property or at a variety of other place. If the guest chooses your property and doesn"t feel appreciated for the decision they made, most likely the guest will not return. They"ll make the decision to spend their time and money elsewhere. One of the fundamental keys to good guest service is appreciation.”
Robinson & Associates is an Annapolis, Md.-based guest service consulting firm that provides specialty guest service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird, the company"s chief executive officer, is author of “Gaming Guest Service from A to Z.”
